Job Details

Education

Graduation

Experience

0-1 Yrs

Language

English

  Salary

15000 - 25000

  Job Location

Haryana / Gurugram

  Company

IBM

Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

 Role and Responsibilities:

  • Handle frontline Voice calls of IBM’s high value business customers using an IBM internal tool.
  • The job will require candidates to handle inbound calls & Emails for issues reported for such offerings and provide L0 support to them.
  • Achieve targets on KPIs such as Customer Satisfaction Scores (NPS), No Escalations, AHT etc.
  • The profile might also require handling escalations at points and also act as Shift in charge during weekends in absence of designated supervisors.
  • The role also includes responsibilities of managing support mailbox to ensure that all customer Emails are responded appropriately in defined TAT.
  • This position is primarily to provide service to the IBM customers through call/chat support. The core job is to create PMRs/Tickets/Cases in the tool and send it to the technical team to resolve it further
  • Send alert messages to the technicians to provide services to the customers in the stipulated time frame (Service Level Agreement).

Technical and Professional Expertise:

  • Minimum Contact Centre Experience: 1- 2 Years, V&L Skills
  • should be a team player, should be comfortable working in shifts
  • Able to handle pressure situations and willingness to learn.
  • Proficient in handling customer queries across the globe
  • Good Listening/Comprehension capabilities
  • Troubleshooting skills with critical thinking ability
  • Ability to analyse complex scenarios and take appropriate actions basis findings
  • Be self-driven and self-motivated to achieve high results
  • Good learner to come up the learning curve to perform on various KPI’s such as Average Handling Time , Hold Time, Resolution etc.
  • Proven verbal and communication skills

Apply Here: 

https://careers.ibm.com/job/14721507/remote-technical-support-gurgaon-in/?codes=JB_Indeed

Educational Qualifications for IBM Recruitment

  • Candidates should have passed Graduation
  • For more education details go to official website

Age Limit for IBM Recruitment

  • Candidates age limit should be Minimum of 18 years and a maximum no limit.
  • Age Relaxation: – SC/ ST /OBC/PWD/ PH Candidates Relaxation as per Government Rule Regulation.

Pay Scale / Salary Remote Technical Support

  • For Remote Technical Support Pay Scale is 15000 - 25000

Selection Process for Remote Technical Support

  • Candidates should go to the notification given below and apply for the Remote Technical Support
  • If you are shortlist, Company will be inform you by call or mail and inform further details.

Frequently Asked Questions

1. How much salary can I expect?

You can expect a minimum salary of 15000 - 25000. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Remote Technical Support?

The candidate should have completed Graduation are eligible to apply for this job.

3. What are the timings of the job and how many working days are there?

It is a Full Time job having timing of 09 am - 06 pm

4. Is it a work from home job?

No It is not a work from home job

5. How can I apply for Remote Technical Support

Go to website and apply for this job or call HR directly to schedule your interview.