Job Details




2-6 Yr




3,00,000 - 5,00,000

  Job Location

Haryana / Gurugram



Job Description

We are currently hiring for process experts for our customer service centre for Gurgaon location. The incumbent will be working in UK Shift and be responsible for 

1. Process Governance:

  • Ensure process maps and workflows are in place and validated regularly
  • Identify and mentor top down improvement projects basis Process Governance reviews
  • Understand the end to end process flow

2. Continuous Process Improvement :

  • Drive Improvement projects, Just Do It and Best Practices across delivery teams
  • Identify and execute Customer Experience & Business impact projects- basis regular call audits
  • Identify and execute Customer Experience projects
  • Continuous input and improvement basis on feedback from customers
  • Support & promote Innovation

3. Metrics Management:

  • Ensure metrics & reporting activities are seamless
  • Review Data Collection Plan for any gaps, maintaining all performance data
  • Random audit on metrics to identify and curb any improvement opportunities/inefficiencies

4 Stakeholder Management:

  • Connect with relevant stakeholders on a regular basis;
  • Promptly address any process gaps and stakeholder priorities
  • Gain a seat on the table and insure participation on key initiatives of the LOB assigned


  • 2 to 5 years hands in customer service operations management.
  • Demonstrated leadership and development skills.
  • Strong facilitation, conflict resolution and ownership.
  • High Knowledge of Business units operations and core processes
  • Savvy in methodologies of gathering requirements and modelling business process flows.
  • Comfortable using MS Office, Could be a power user of Excel, using basic macros and scripting. Expertise (basic, intermediate, or deep) in specific applications/solutions, including their main business objects, services, and processes.

Educational Qualifications for OYO Recruitment

  • Candidates should have passed Graduation
  • For more education details go to official website

Age Limit for OYO Recruitment

  • Candidates age limit should be Minimum of 18 years and a maximum no limit.
  • Age Relaxation: – SC/ ST /OBC/PWD/ PH Candidates Relaxation as per Government Rule Regulation.

Pay Scale / Salary Process Expert - Customer Service Job in Oyo

  • For Process Expert - Customer Service Job in Oyo Pay Scale is 3,00,000 - 5,00,000

Selection Process for Process Expert - Customer Service Job in Oyo

  • Candidates should go to the notification given below and apply for the Process Expert - Customer Service Job in Oyo
  • If you are shortlist, Company will be inform you by call or mail and inform further details.

Frequently Asked Questions

1. How much salary can I expect?

You can expect a minimum salary of 3,00,000 - 5,00,000. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Process Expert - Customer Service Job in Oyo?

The candidate should have completed Graduation are eligible to apply for this job.

3. What are the timings of the job and how many working days are there?

It is a Full Time job having timing of 09 pm - 06 am

4. Is it a work from home job?

No It is not a work from home job

5. How can I apply for Process Expert - Customer Service Job in Oyo

Go to website and apply for this job or call HR directly to schedule your interview.