Job Details

Education

Graduation

Experience

0-1 Yrs

Language

English & Gujrati

  Salary

Not Disclosed

  Job Location

Gujarat / Rajkot

  Company

Kotak Mahindra bank

Job Description

Roles:

  • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
  • Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
  • Digital Adoption for all Retail Asset Clients
  • Achieve Cross sell Targets set as per KRA’s
  • Quality of Service Request and Resolution as given to customers. 

Job requirements:

  • Some experience in Customer Service would be an added advantage
  • Believes in team work
  • Taking ownership of customer issues and taking them to end to end resolution
  • Apply best practices and focus on areas of improvement
  • Focused towards achievement of own KRAs
  • Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
  • Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

  • Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
  • Applications can be made for roles in same level or one level above.

Educational Qualifications for Kotak Mahindra bank Recruitment

  • Candidates should have passed Graduation
  • For more education details go to official website

Age Limit for Kotak Mahindra bank Recruitment

  • Candidates age limit should be Minimum of 18 years and a maximum no limit.
  • Age Relaxation: – SC/ ST /OBC/PWD/ PH Candidates Relaxation as per Government Rule Regulation.

Pay Scale / Salary Customer Service Job in Kotak Mahindra Bank

  • For Customer Service Job in Kotak Mahindra Bank Pay Scale is Not Disclosed

Selection Process for Customer Service Job in Kotak Mahindra Bank

  • Candidates should go to the notification given below and apply for the Customer Service Job in Kotak Mahindra Bank
  • If you are shortlist, Company will be inform you by call or mail and inform further details.

Frequently Asked Questions

1. How much salary can I expect?

You can expect a minimum salary of Not Disclosed. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Customer Service Job in Kotak Mahindra Bank?

The candidate should have completed Graduation are eligible to apply for this job.

3. What are the timings of the job and how many working days are there?

It is a Full Time job having timing of 09 am - 06 pm

4. Is it a work from home job?

No It is not a work from home job

5. How can I apply for Customer Service Job in Kotak Mahindra Bank

Go to website and apply for this job or call HR directly to schedule your interview.