Job Details




0-1 Yrs


English & Hindi


Not Disclosed

  Job Location

Karnataka / Bangalore



Job Description

What will you accomplish?

  • Providing level-1 support to customers and staff globally within service level agreements (SLA’s) via multiple support channels 
  • Taking ownership for getting all support questions answered, including escalating to the Product team (level-2 support) where necessary
  • Writing and maintaining support site documentation, updating it as necessary when new features are added and ensuring its continually updated
  • Promote a self service culture by referencing existing support tools
  • Work with the product team to develop self-service tools so the level-1 support team can answer more questions and thus reduce the reliance on the level-2 support team
  • Automate the analytics around support request volume (and proportion of requests from sales vs customers), rather than relying on manual processes
  • Advocate for product features based on customer solution requirements

What do we need from you?

  • Minimum of 1 year experience in Level-1 support
  • Familiarity providing support to customers with different SLA’s
  • Knowledge of Internet technologies such as DNS and email configurations
  • Sound understanding of how to troubleshoot and debug problems from the top down using a variety of tools
  • High-level of proficiency in the English language, both written and spoken
  • The ability to work cross functionally with many internal groups
  • High energy and a willingness to learn

What would give you an edge?

  • Experience with tools such as HubSpot & Intercom
  • Understanding of Cyber Security best practices
  • Basic/working knowledge of API

What's in it for you?

  • Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
  • Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
  • Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
  • Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
  • Generous compensation: Competitive base salary + commission and equity 
  • Great perks: Food + internet allowance and flexible work arrangements

Educational Qualifications for Upguard Recruitment

  • Candidates should have passed Graduation
  • For more education details go to official website

Age Limit for Upguard Recruitment

  • Candidates age limit should be Minimum of 18 years and a maximum no limit.
  • Age Relaxation: – SC/ ST /OBC/PWD/ PH Candidates Relaxation as per Government Rule Regulation.

Pay Scale / Salary Customer Support Analyst Job

  • For Customer Support Analyst Job Pay Scale is Not Disclosed

Selection Process for Customer Support Analyst Job

  • Candidates should go to the notification given below and apply for the Customer Support Analyst Job
  • If you are shortlist, Company will be inform you by call or mail and inform further details.

Frequently Asked Questions

1. How much salary can I expect?

You can expect a minimum salary of Not Disclosed. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Customer Support Analyst Job?

The candidate should have completed Graduation are eligible to apply for this job.

3. What are the timings of the job and how many working days are there?

It is a Full Time job having timing of 10 am - 06 pm

4. Is it a work from home job?

No It is not a work from home job

5. How can I apply for Customer Support Analyst Job

Go to website and apply for this job or call HR directly to schedule your interview.