Job Details

Education

Graduate

Experience

7 Yrs

Language

English & Hindi

  Salary

Not Disclose

  Job Location

Karnataka / Bangalore

  Company

Acko

Job Description

Job Role & Description

  • Competencies and Skills Required:
  • Graduate with overall 7+yrs experience as team leader in a domestic/international contact centre in an inbound process (preferably BFSI process) with a team size of at least 15 advisors
  • Experience in email handling,Handson experience on ticket management tool, preferably on Freshdesk would be added advantage.
  • Proficient in Ms Office, Ms Excel, Ms PowerPoint
  • Demonstrates a proficient knowledge of email adequate.
  • Candidate should be willing to work in rotating shifts (Night Shifts for male candidates)
  • Strong coaching abilities - takes responsibility for coaching people to drive excellent Customer experience
  • Analytical and out of the box thinker
  • Good interpersonal skills
  • Excellent communications skills – written and verbal for English language and only verbal for Hindi language Responsibilities:
  • Driving the Key Performance Indicators of the team, viz CSAT scores, Service Levels , Average Handling Time, Talk Times, Productivity, Absenteeism, Schedule Adherence, etc
  • Ensure team as a whole exceeds all metrics, SLAs and benchmarks
  • Ensures all customer queries on calls and emails are responded to within the defined TAT
  • Ensuring appropriate handling of escalations and judicious utilization of financial & non financial authority for authorizing – reversals
  • Team building & motivating assigned agents towards sustained achievement of performance standards and Unit goals and ensuring minimal absenteeism, productivity leakages and attrition
  • Ensuring assigned team’s compliance to laid down processes and guidelines.
  • Point of contact between Team and Management.
  • Partner with Quality team to hold calibrations sessions
  • Create a culture which encourages each individual to have the passion to deliver exceptional service

Educational Qualifications for Acko Recruitment

  • Candidates should have passed Graduate
  • For more education details go to official website

Age Limit for Acko Recruitment

  • Candidates age limit should be Minimum of 18 years and a maximum no limit.
  • Age Relaxation: – SC/ ST /OBC/PWD/ PH Candidates Relaxation as per Government Rule Regulation.

Pay Scale / Salary Assistant Manager

  • For Assistant Manager Pay Scale is Not Disclose

Selection Process for Assistant Manager

  • Candidates should go to the notification given below and apply for the Assistant Manager
  • If you are shortlist, Company will be inform you by call or mail and inform further details.

Frequently Asked Questions

1. How much salary can I expect?

You can expect a minimum salary of Not Disclose. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Assistant Manager?

The candidate should have completed Graduate are eligible to apply for this job.

3. What are the timings of the job and how many working days are there?

It is a Full Time job having timing of 09 Am - 08Pm

4. Is it a work from home job?

No It is not a work from home job

5. How can I apply for Assistant Manager

Go to website and apply for this job or call HR directly to schedule your interview.